This Refund Policy is provided in accordance with the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under the ACL.
Change of Mind / Withdrawal by Student
Refunds for withdrawal from a course are assessed based on the date written notice is received by the School and apply as follows:
- Before Course Commencement
A 100% refund of tuition fees will be provided where written notice of withdrawal is received at least three (3) days prior to the course commencement date. - After Course Commencement
- Weeks 1–2: A 70% refund of tuition fees will be provided.
- Weeks 3–4: A 50% refund of tuition fees will be provided.
- Week 5 onwards: No refund will be provided.
Additional Conditions
- Refunds apply to tuition fees only. Any registration, administration, insurance, or learning material fees (if applicable) are non-refundable, except where required by law.
- All refund requests must be made in writing.
- Refunds will be processed using the original method of payment within a reasonable timeframe.
Consumer Guarantees
Under the Australian Consumer Law, students are entitled to a refund or remedy if the services:
- are not provided with due care and skill,
- are not fit for their intended purpose, or
- are not delivered as promised.
In such cases, students may be entitled to a refund, replacement, or other remedy, regardless of the above withdrawal schedule.
By enrolling, students acknowledge that they have read, understood, and agreed to this Refund Policy.
Refund Policy (Summary)
Refunds are assessed based on the date written notice of withdrawal is received:
- 100% refund if notified at least 3 days before course commencement
- 70% refund if withdrawn during Weeks 1–2
- 50% refund if withdrawn during Weeks 3–4
- No refund from Week 5 onwards
This policy operates in accordance with the Australian Consumer Law, which cannot be excluded.
